Please read these Terms and Conditions carefully before using this website (urmisa.com) or purchasing a URMISA product, whether through this website or an authorized marketplace listing. By using this website, placing an order, or registering a product warranty, you agree to be bound by these terms.
URMISA ("we", "us", "our") is the brand behind URMISA SHINE and other product lines sold under the URMISA name. References to "URMISA" in these terms cover all products, sub-brands and services we offer.
By accessing or using this website, or by purchasing or registering a URMISA product, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree, please do not use this website.
URMISA products are available for purchase through our own website and through authorized marketplace listings, such as Amazon and Flipkart. Product descriptions, images, specifications and pricing are provided in good faith and may vary slightly between platforms; we make reasonable efforts to keep this information accurate and up to date.
Select URMISA products are eligible for a product warranty or guarantee, the terms of which are specified on that product's listing, packaging, or a dedicated registration page. Warranty eligibility, duration and conditions may vary by product and category, and not every product carries the same terms. Where a warranty or guarantee is offered, it does not cover damage resulting from misuse, improper care, normal wear beyond the stated terms, or use inconsistent with the product's intended purpose, and proof of purchase may be required to process a claim.
For microfiber products where GSM (grams per square meter) is a stated specification, we manufacture to a Minimum Weight Assurance, calculated as no more than 5% below the labelled GSM value for the product's stated dimensions, and every such cloth is individually weighed before dispatch. The specific assured weight for each eligible product is stated on its product listing. If you have any concern regarding the weight or quality of a GSM-rated product, please write to us at care@urmisa.com — we review all such concerns individually. For more on how GSM and the Minimum Weight Assurance work, see our Care Instructions page.
If you purchased a URMISA product through Amazon, Flipkart, or another online marketplace, any concerns relating to your order, delivery, returns, payments, or refunds should be directed to that marketplace's customer support, as those transactions are governed by the marketplace's own terms and policies. Our website and support address (care@urmisa.com) relate only to product care, quality and warranty matters, not order fulfillment.
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this website by, anyone else. You must not misuse this website by knowingly introducing viruses or other malicious material, or attempt to gain unauthorized access to it.
The URMISA and URMISA SHINE names, logos, and all associated brand marks, designs and website content are the property of URMISA, used under claim of common law rights. You may not use, reproduce, or copy any part of our brand identity or website content without our prior written permission.
Our liability in connection with your use of this website, any purchase, or any warranty claim is limited to the repair, replacement, or original purchase value of the product, as we determine appropriate. We are not liable for any indirect, incidental, or consequential loss arising from the use of our products or this website.
These terms are governed by the laws of India, and any disputes arising from them will be subject to the exclusive jurisdiction of the courts of Uttar Pradesh.
We may update these Terms and Conditions as our products, services and website evolve. Changes will be posted on this page with a revised "last updated" date.